Terms & Conditions
Effective Date: February 26, 2026
Last Updated: February 26, 2026
1. Agreement to Terms
Welcome to OFFLINE Pilates LLC (“OFFLINE Pilates,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our classical Pilates studio, website (offlinepilates.com), booking platform, and all related services (collectively, the “Services”).
By booking a session, purchasing a package, attending a class, or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our Services. We reserve the right to update these Terms at any time. Material changes will be communicated via email or posted on our website. Your continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.
2. Eligibility
Our Services are available to individuals who are at least 18 years of age. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. Minors under 18 may participate only with the written consent of a parent or legal guardian, who must also agree to these Terms on the minor’s behalf.
3. Studio Policies
3.1 Phone Free Environment
OFFLINE Pilates operates as a phone free studio. All personal electronic devices, including mobile phones, smartwatches, and tablets, must be silenced and stored in designated areas upon entering the studio. This is a core part of our practice philosophy and applies to all clients without exception.
While we provide designated storage areas for personal devices, OFFLINE Pilates is not responsible for the loss, theft, or damage of any personal items, including electronic devices, left in the studio. Clients store devices at their own risk.
3.2 Health Disclosure and Intake Forms
Prior to your first session, you are required to complete an intake form disclosing relevant health information, including current injuries, chronic conditions, surgical history, pregnancy status, and any medications that may affect your physical activity. It is your ongoing responsibility to inform your instructor of any changes to your health status before each session.
The information you provide enables us to instruct safely within the classical Pilates method. We are not medical professionals. Our instruction does not constitute medical advice, diagnosis, or treatment. You should consult your physician before beginning any exercise program, including classical Pilates.
3.3 Instructor’s Right to Modify or Decline Service
Our instructors reserve the right, in their professional judgment, to modify exercises, adapt equipment settings, limit the scope of a session, or decline to provide instruction if a client’s disclosed (or observed) health condition, injury, or physical state presents a safety risk that cannot be reasonably managed during the session. In such cases, the instructor may recommend that the client obtain medical clearance before continuing sessions. This right is exercised in the interest of client safety and does not constitute medical advice.
3.4 Appropriate Attire
Clients are expected to wear form fitting, non restrictive athletic clothing appropriate for Pilates practice. Shoes are not worn during sessions. Grip socks are recommended. We reserve the right to provide guidance on appropriate attire if safety requires it.
3.5 Studio Etiquette
We ask all clients to arrive at least five (5) minutes before their scheduled session. Please respect the equipment, the space, and fellow clients. Food and beverages (other than water in a closed container) are not permitted in the studio. Scented products should be used minimally out of consideration for others.
4. Booking, Cancellation, and Payment Policies
4.1 Booking
All sessions must be booked in advance through our studio management platform (Mariana Tek) or by contacting us directly. Session availability is subject to change. We reserve the right to limit the number of participants per session to maintain instructional quality.
4.2 Waitlist
If a session is full, you may join the waitlist through Mariana Tek. If a spot becomes available, you will be automatically enrolled into the session and notified via email or text. Once enrolled from the waitlist, the session is treated as a confirmed booking. The standard 24 hour cancellation policy (Section 4.3) applies from the moment you are enrolled, not from the time you joined the waitlist. If you are enrolled from the waitlist with fewer than 24 hours remaining before the session, you will have a reasonable window (as communicated in your enrollment notification) to cancel without penalty.
4.3 Cancellation and Late Cancellation
We understand that plans change. Our cancellation policy is as follows:
• 24+ hours before your session: Full cancellation with no charge. Your session credit or spot will be released.
• Less than 24 hours before your session: The session will be forfeited and no refund or credit will be issued. This includes no shows.
• Late arrivals: If you arrive more than 10 minutes late, we may need to shorten your session or, if it would compromise safety, reschedule you to another available time. No refund or credit will be issued for a shortened session.
We recognize that emergencies happen. If you experience a genuine emergency, please contact us and we will do our best to accommodate you on a case by case basis.
4.4 Packages and Memberships
Session packages and memberships are subject to expiration dates specified at the time of purchase. Packages are non transferable to other individuals unless otherwise stated in writing. Expired sessions are forfeited and no refunds or extensions will be provided except at our sole discretion. Package pricing is subject to change, but changes will not affect packages already purchased.
4.5 Payment
Payment is due at the time of booking or purchase. We accept payment through our booking platform (Mariana Tek), which processes transactions securely via third party payment processors. All prices are listed in U.S. dollars and are inclusive of applicable taxes unless otherwise noted.
4.6 Refund Policy
Except as required by California law (see Section 5 below), all sales are final. Refunds are not provided for session packages, memberships, or individual sessions unless required by applicable law or granted at our sole discretion. If you are unsatisfied with your experience, we encourage you to reach out to us directly so we can address your concerns.
5. Your Rights Under California Health Studio Services Law
OFFLINE Pilates complies with the California Health Studio Services Contract Law (California Civil Code §§ 1812.80 through 1812.97). The following rights apply to contracts for health studio services where applicable:
5.1 Five Day Right to Cancel
You have the right to cancel any contract for health studio services within five (5) business days of signing the contract and receive a full refund of all moneys paid, less the pro rata value of any services already received. To cancel, you must provide written notice to OFFLINE Pilates within this period.
For contracts requiring total payments exceeding $1,500, extended cancellation periods may apply: twenty (20) days for contracts between $1,500 and $2,000; thirty (30) days for contracts between $2,001 and $2,500; and forty five (45) days for contracts exceeding $2,501.
5.2 Death or Disability
If you become physically unable to use the services due to significant disability or if you die during the term of your contract, you or your estate may cancel the contract. Upon cancellation, OFFLINE Pilates will provide a pro rata refund of any prepaid, unused services. Disability must be documented by a letter from a licensed physician confirming that you are unable to participate in Pilates or similar physical exercise for the remaining term of the contract.
5.3 Relocation
If you relocate your permanent residence to a location more than twenty five (25) miles from the studio and OFFLINE Pilates is unable to provide comparable services at a facility reasonably close to your new residence, you may cancel your contract with written proof of relocation (such as a utility bill, lease agreement, or driver’s license showing the new address). Upon cancellation, you will receive a pro rata refund of any prepaid, unused services.
5.4 Service Reduction
If OFFLINE Pilates substantially reduces the scope of facilities or services that were described in your contract or available to you upon execution of the contract, you may cancel and receive a pro rata refund. This provision does not apply if we temporarily take facilities out of operation for reasonable repairs, modifications, or improvements after giving reasonable notice.
5.5 Refund Timing
All refunds required under this Section 5 will be processed within ten (10) days of our receipt of your written notice of cancellation.
6. Assumption of Risk and Waiver of Liability
6.1 Acknowledgment of Risk
You acknowledge that participation in Pilates and any form of physical exercise involves inherent risks, including but not limited to muscle strains, sprains, joint injuries, slips and falls, cardiovascular events, exacerbation of pre existing conditions, and, in rare cases, serious bodily injury. Classical Pilates involves the use of specialized apparatus (including Reformers, Cadillacs, Wunda Chairs, Ladder Barrels, and related equipment) which carry additional risks inherent to their operation. These risks exist regardless of the care and precautions taken by OFFLINE Pilates and its instructors.
By participating in any session at OFFLINE Pilates, you voluntarily assume all risks associated with such participation, whether known or unknown, foreseeable or unforeseeable.
6.2 Release of Liability
To the fullest extent permitted by applicable law, you agree to release, waive, and discharge OFFLINE Pilates LLC, its owners, officers, employees, instructors, agents, and independent contractors (collectively, the “Released Parties”) from any and all liability, claims, demands, actions, or causes of action arising out of or related to any loss, damage, or injury (including death) that may be sustained by you while participating in our Services, using our studio, or while on or about the premises.
This release applies to claims arising from the negligence of the Released Parties, but does not apply to claims arising from gross negligence or willful misconduct.
6.3 Indemnification
You agree to indemnify and hold harmless the Released Parties from and against any and all claims, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from your use of our Services, your violation of these Terms, or your provision of inaccurate health or medical information.
7. Medical Emergency Consent
In the event of an injury, accident, or medical emergency during your session or while on our premises, you consent to receiving first aid and emergency medical treatment as deemed necessary. You release OFFLINE Pilates and the Released Parties from any liability related to the provision of or failure to provide such treatment. You understand that any costs associated with emergency medical treatment are your sole responsibility.
8. Photography and Media
From time to time, OFFLINE Pilates may photograph or film in the studio for marketing, social media, and promotional purposes. We will always notify you in advance and obtain your written consent before using your likeness in any promotional material. You have the right to decline participation at any time without consequence.
Personal photography, video recording, and audio recording are not permitted in the studio without prior written consent from OFFLINE Pilates.
9. Intellectual Property
All content on our website, marketing materials, and studio materials, including but not limited to text, images, logos, trademarks, the OFFLINE Pilates name and branding, instructional sequences, and original content, is the property of OFFLINE Pilates LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any of our content without our prior written consent.
The classical Pilates method and its exercises are part of the public domain. However, the specific programming, curation, and instructional approach at OFFLINE Pilates is proprietary.
10. Website Terms of Use
When using our website, you agree not to: use the site for any unlawful purpose; attempt to gain unauthorized access to any part of the site; transmit any harmful code or content; or interfere with the proper functioning of the site.
Our website is provided “as is” and “as available.” We make no warranties, express or implied, regarding the accuracy, reliability, or availability of our website content.
11. Gift Cards and Promotional Offers
Gift cards, if offered, are non refundable, non transferable for cash (except as required by California Civil Code § 1749.5 for gift cards with a balance of $10 or less), and subject to any terms and conditions specified at the time of purchase or issuance. Promotional offers, discounts, and introductory rates are subject to availability, may have expiration dates, and may be modified or discontinued at our discretion.
12. Limitation of Liability
To the maximum extent permitted by applicable law, OFFLINE Pilates LLC and its owners, officers, employees, instructors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of our Services, whether based on warranty, contract, tort, or any other legal theory.
Our total aggregate liability to you for any claims arising out of or related to these Terms or our Services shall not exceed the total amount you have paid to OFFLINE Pilates in the twelve (12) months preceding the event giving rise to the claim.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of our Services shall be resolved exclusively in the state or federal courts located in Santa Clara County, California, and you consent to the personal jurisdiction of such courts.
Before initiating any formal legal proceeding, you agree to first contact OFFLINE Pilates to attempt to resolve the dispute informally. We are committed to resolving concerns promptly and in good faith.
14. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.
15. Entire Agreement
These Terms, together with our Privacy Policy and any separate waivers or agreements you may sign, constitute the entire agreement between you and OFFLINE Pilates LLC with respect to the use of our Services. These Terms supersede all prior or contemporaneous communications, proposals, and representations, whether oral or written, regarding the subject matter herein.
16. Contact Us
If you have questions about these Terms or need to reach us for any reason, please contact:
OFFLINE Pilates LLC
Palo Alto, California
Email: info@offlinepilates.com