Privacy Policy
Effective Date: February 26, 2026
Last Updated: February 26, 2026
1. Introduction
OFFLINE Pilates LLC (“we,” “us,” or “our”) is a classical Pilates studio based in Palo Alto, California. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our studio, use our website (offlinepilates.com), book sessions through our scheduling and studio management platform (Mariana Tek), or otherwise interact with our services.
By using our services, visiting our studio, or accessing our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
When you book a session, create an account, complete an intake form, or communicate with us, we may collect the following personal information:
Full name, email address, and phone number
Billing address and payment information (processed securely through our third party payment processor; we do not store your full credit card details)
Emergency contact information
Health and medical information you voluntarily provide on intake forms, including injury history, physical limitations, surgical history, pregnancy status, and any relevant medical conditions
Communication preferences and marketing opt in selections
Photographs or videos taken during sessions (only with your prior written consent)
Any other information you choose to provide in correspondence with us
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:
IP address, browser type, and operating system
Pages visited, time spent on pages, and referring website addresses
Device identifiers and general geographic location (city or region level)
2.3 Information from Third Parties
We may receive information about you from our studio management platform (Mariana Tek), payment processors, social media platforms (if you interact with us there), and marketing tools we use to communicate with you.
2.4 Biometric Information
OFFLINE Pilates does not currently collect biometric information such as fingerprints, facial recognition data, or voiceprints. If we ever implement biometric technologies (for example, for studio entry), we will update this Privacy Policy and obtain your separate, explicit consent before collecting any biometric data, in accordance with applicable California law.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
To schedule, confirm, and manage your Pilates sessions and studio visits through Mariana Tek
To personalize your classical Pilates experience, including adapting instruction to your body, injuries, and goals
To process payments and maintain accurate billing records
To communicate with you about appointments, studio updates, schedule changes, and promotions (where you have opted in)
To respond to your inquiries and provide client support
To improve our website, services, and overall client experience
To comply with legal and regulatory obligations
To ensure the safety and security of our studio and clients
4. Health and Medical Information
Classical Pilates instruction requires us to understand your physical condition so we can teach safely and effectively. The health information you share on intake forms and during sessions (such as injury history, surgeries, chronic conditions, or pregnancy status) is treated with the highest level of care.
We use this information solely to tailor your Pilates instruction and ensure your safety. This includes our instructors’ professional judgment to modify exercises, adapt equipment settings, or, where necessary, decline to provide instruction if a disclosed health condition presents an unacceptable safety risk. In such cases, we may recommend that you obtain medical clearance before continuing sessions.
We do not share your health information with third parties unless required by law or with your explicit consent. Your health details are stored securely and accessible only to your instructor(s) at OFFLINE Pilates.
Please note: We are not a healthcare provider, and the health information we collect is not subject to HIPAA. However, we voluntarily apply strict confidentiality standards to all health related data in our care.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:
Service Providers: We work with trusted third party service providers who help us operate our business, including Mariana Tek (scheduling, booking, and studio management), payment processors, email marketing platforms, and website hosting providers. These providers are contractually obligated to use your data only to perform services on our behalf and to maintain its confidentiality.
Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
With Your Consent: We may share your information in other circumstances if you have given us your explicit consent to do so.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain your account, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
Health and intake form data is retained for the duration of your active client relationship and for a period of seven (7) years thereafter to meet insurance and professional liability requirements.
Billing and transaction records are retained for a minimum of seven (7) years to comply with tax and financial reporting obligations.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure password requirements, restricted access controls, and regular security reviews of our systems and third party providers.
While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to using commercially reasonable safeguards.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
We do not use cookies to track you across other websites. We do not engage in behavioral advertising or sell data collected through cookies to third parties.
Our cookie consent interfaces are designed with equal prominence for “Accept” and “Decline” options, in compliance with California regulations prohibiting dark patterns in consent design.
9. Your Rights and Choices
9.1 All Clients
Regardless of where you reside, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to certain legal exceptions
Opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly
Withdraw consent for the use of your health information at any time (though this may limit our ability to safely instruct you)
Request a summary report of all data we hold about you
9.2 California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
The right to know what personal information we have collected, used, disclosed, or sold about you, with no limitation on the lookback period for data collected on or after January 1, 2022
The right to request deletion of your personal information
The right to correct inaccurate personal information
The right to opt out of the sale or sharing of your personal information (we do not sell or share your personal information as defined under the CCPA/CPRA)
The right to limit the use and disclosure of sensitive personal information
The right to non discrimination for exercising your privacy rights
To exercise any of these rights, please contact us using the information provided in Section 15 below. We will respond to verifiable consumer requests within forty five (45) days. We will not discriminate against you for exercising your privacy rights.
10. Children’s Privacy
Our services are designed for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
11. Our Phone Free Studio Environment
OFFLINE Pilates operates as a phone free studio. Personal devices are stored in designated areas during sessions. This policy is fundamental to our practice philosophy. We do not monitor, access, or collect any data from personal devices stored in our studio. OFFLINE Pilates is not responsible for the loss, theft, or damage of personal devices stored in designated areas.
12. Third Party Links and Services
Our website or communications may contain links to third party websites or services (such as social media platforms, Mariana Tek, or payment providers). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third party site you visit.
13. Do Not Track Signals
Some web browsers transmit “Do Not Track” signals to websites. We honor Global Privacy Control (GPC) signals as a valid opt out request under California law. For other “Do Not Track” signals, there is currently no industry standard for how websites should respond. We do not currently alter our data collection or use practices in response to non GPC “Do Not Track” signals.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the “Last Updated” date at the top of this document and, where appropriate, notify you by email or through our website. This Privacy Policy will be reviewed and updated at least once every twelve (12) months. We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us at:
OFFLINE Pilates LLC
Palo Alto, California
Email: info@offlinepilates.com